Frequently asked questions
Product-Specific Questions
What makes the Advance Drip different from the Fast Drip ?
The Advance Drip is a high‑capacity tankless RO system with a stronger 800 GPD flow rate and an upgraded touch screen digital display. The Advance drip offers a 4 stage filtration process compared to the 7 stages offered by our other drip products.
What does this system remove ?
- Stage 1 & 2: polypropylene Sediment + Carbon Block CTO (2‑in‑1). The first cartridge combines a sediment filter to remove sand, silt, dirt, and rust with a CTO carbon block to remove chlorine, volatile organic compounds, and harmful chemicals. This dual cartridge also contains anti‑scale material to help extend the life of the RO membrane.
- Stage 3: 800 GPD RO Membrane. Removes dissolved solids, heavy metals, bacteria, viruses, and most remaining impurities using a high‑capacity direct‑flow RO process.
- Stage 4: Post‑Carbon Filter (GAC). Removes any remaining chemicals and enhances the taste and odor of the purified water.
Is the Advance Drip suitable for apartments, townhouses, and villas ?
Yes, it works in any home with an under‑sink connection.
What does the Advance Drip come with ?
It includes a 4‑stage tankless filtration system, a high‑flow pump, a premium dedicated LED smart faucet, an advanced digital display that shows filter life and system status, quick‑change cartridges, and all tubing and fittings.
How do I know if the filter is working ?
The touchscreen digital display shows real‑time TDS readings, filter life for all four stages, system status, water‑flow indicators, flushing mode, back‑flushing alerts, and leak‑detection warnings. The smart LED faucet changes color based on water quality; blue for normal TDS and orange for high TDS.
Water Quality and Taste
How should I expect my water to taste after filtration ?
You should expect light , smooth, and neutral tasting water.
How does this system improve taste ?
The 1st stage (PP+Carbon Block) reduces sediments, chlorine, and odors, while the RO membrane removes dissolved impurities that cause bitterness. The post‑carbon stage polishes the water for a cleaner and smoother taste.
Does the system reduce Total Dissolved Solids (TDS) ?
Yes. The RO membrane reduces TDS to around 20 to 30 ppm, giving you clean purified drinking water. For context, bottled water usually ranges from 100 to 150 ppm, which means the Advance Drip delivers water with up to five times fewer dissolved solids.
Does filtered water make my coffee taste better ?
Yes. The multi‑stage filtration removes chlorine, odors, and dissolved solids that cause bitterness, helping coffee extract more evenly and taste more balanced.
Is the filtered water suitable for baby formula ?
Yes. RO water is purified and suitable for mixing baby formula.
Installation
Where is the system installed ?
It is installed under the kitchen sink and connected to a dedicated drinking-water faucet.
Will the system require drilling ?
Yes. A small hole is required for the dedicated drinking-water faucet unless an existing opening is available.
Does the installation require any piping modifications ?
No. We only connect the system to your existing cold-water line using the provided fittings, without modifying or cutting any pipes.
How long does installation take ?
Installation usually takes between 1 to 1.5 hours.
Is it normal for the water to look cloudy or slightly discolored right after installation ?
Yes. This can happen due to harmless carbon dust from the new GAC and CTO filters, as well as air bubbles in the RO membrane. After a short flush, the water usually clears within 30 minutes to an hour.
Maintenance
How often do the filters need to be replaced ?
Typically , all filters need to be replaced every 3 months, while the RO needs to be replaced every 6 months to maintain performance. This may defer depending on your water usage.
How long does a maintenance visit take ?
Maintenance usually takes 30 minutes.
Is maintenance included ?
Maintenance is typically chargeable unless you purchase an annual maintenance package with your filtration system.
How will I know when it is time to replace the filters?
We keep track of your replacement schedule and contact you when your next visit is due. You may also schedule a maintenance visit on our website if you notice a reduction in water pressure or a change in the taste and odor of your water.